Cancellation and Refund Policy
- Introduction
At Atuamart, customer satisfaction is our priority. We aim to provide high-quality digital products and ensure a smooth shopping experience. However, due to the nature of digital products, we have specific policies regarding cancellations and refunds. Please read this policy carefully before making a purchase. - Cancellation Policy
Since our products are delivered digitally, order cancellations are not possible once a purchase has been completed. If you encounter any issues, please contact our support team for assistance. - Refund Policy
All sales of digital products are final and non-refundable. We do not provide refunds, exchanges, or returns once the product has been downloaded or accessed.
However, refunds may be considered under the following circumstances:
- You purchased the same product multiple times by mistake.
- The file is corrupted or inaccessible, and we are unable to provide a working replacement.
- You did not receive the download link or product due to technical issues.
To request a refund under these conditions, please contact our support team within 7 days of purchase with proof of payment and details of the issue.
- Exceptions & Special Cases
Refunds will not be issued in the following cases:
- You changed your mind after purchase.
- You no longer need the product.
- You expected a feature that was not advertised.
- You did not have the required software or tools to use the product.
- You downloaded the product but did not use it.